Reservations +52 (624) 142 0200 info@envatours.com Covid measurements
Reservations +52 (624) 142 0200 info@envatours.com Covid measurements

GENERAL TERMS AND CONDITIONS

We reserve the right to substitute any vessel without prior notice.
We reserve the right to cancel any tour without prior notice.
If, in the opinion of the Staff, the tour cannot be continued for any reason, then the Staff may terminate the tour at any time.
People under the influence of alcohol or any other ilegal substance will not be able to participate in any of our tours.
In the event that any specified tour is cancelled, we reserve the right to, at our option, either refund the fare or issue a new reservation for another tour.
Envatours shall not be responsible for any injury to person or damage to property arising out of any tour.
Envatours is “Envatours S. de R.L. de C.V” doing business as Envatours.
Legal tax invoices can only be provided the same day as your tour departure date.

ADDITIONAL TERMS AND CONDITIONS

Guests must be ready at the office 30 minutes prior to the departure time or risk losing their reservation and being charged for the tour.
Reservations are good for the specific date and time chosen only.
Envatours confirms cancelations by email only. If you have not received an email confirming the cancelation your reservation has not been canceled and you may be charged for the missed tour.

CANCELATIONS AND REFOUNDS

24 hours in advance – 100% Refound
12 hours in advance – 50% refound
No show – Less than 12 hors – Not refound

RESCHEDULE POLICY

In case you need to reschedule your tour, You will be able to do it up to 3 hours before the scheduled time directly to our Service center number 624 1420200 or directly in our check – in offices, only if there is availability in the new hour and date chosen.

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